Refund & Cancellation Policy

1. Free plan & trial

You can use the Free plan without payment. Where a trial is offered, you will not be charged during the trial; if you do not choose a paid plan, your workspace continues on the Free plan (with its limits) rather than being locked out.

2. Who you are paying

Which company sells you the subscription depends on where you are, and it determines who issues your invoice and any refund:

• India. Tesselith sells to you directly and is the merchant of record. Payments are processed by Razorpay, and invoices are issued by Tesselith in Indian rupees (₹).
• Everywhere else. Polar Software Inc. is the merchant of recordand the seller of record for your purchase. Polar issues your invoice, collects any applicable VAT, GST or sales tax, and processes refunds in US dollars ($). Polar's own terms apply to the payment transaction alongside this policy.

Your billing currency and provider are set by the country your account is registered in and are fixed at your first payment. They are not a setting you can change afterwards.

3. Billing cycle

Paid plans are billed in advance, either monthly or annually. Your subscription renews automatically at the end of each cycle unless cancelled. Annual plans in Indian rupees are the exception: Indian e-mandate rules cap recurring authorisations, so these are renewed by an invoice we send you before the term ends rather than charged automatically. We remind you before that happens.

4. Cancellation

You can cancel at any time from your billing settings — no email, no phone call, no retention queue. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period, after which your workspace moves to the Free plan. We do not delete your content on cancellation, and you can undo a scheduled cancellation at any point before it takes effect.

5. Refunds

• 14-day self-serve refund. If you are unhappy within 14 days of your first payment, you can refund that payment in full directly from your billing settings, without contacting us. Your workspace returns to the Free plan when the refund is issued.
• After 14 days. Renewals and payments made more than 14 days ago are generally non-refundable, because plans are billed in advance for the period ahead. You can still submit a request from your billing settings; we review each one and reply within two business days. We refund in cases such as a billing error, a duplicate charge, or a documented service failure on our side.
• Partial periods. We do not provide prorated refunds for unused time after a cancellation within a paid period; you retain access until the period ends.

6. How refunds are issued

Approved refunds are returned to the original payment method — we cannot send a refund anywhere else. Refunds on Indian rupee payments are issued through Razorpay; refunds on US dollar payments are issued by Polar as merchant of record. In both cases the money typically appears within 5 to 10 business days, depending on your bank or card issuer.

You can see the status of any refund in your billing settings, and we email you when it is initiated and again when it completes. If a refund fails at the payment provider, we are alerted automatically and will settle it with you directly.

7. Taxes

Indian rupee prices are inclusive of GST where applicable. For customers outside India, Polar collects any VAT, GST or sales tax due in your jurisdiction as merchant of record and shows it separately at checkout. Refunds include the corresponding tax where required by law.

8. Chargebacks

If something is wrong with a charge, please contact us before raising a chargeback with your bank — we can almost always resolve it faster directly. Where a chargeback is raised, access to the paid plan ends while it is being resolved.

9. Contact

For billing questions or a refund request that isn't covered above, email [email protected]. We reply within two business days.

Tesselith
AB 259 Sitaram Society, Punagam, Bombay Market Road, Surat, Gujarat 395010, India