Refund & Cancellation Policy

1. Free plan & trial

You can use the Free plan without payment. Where a trial is offered, you will not be charged during the trial; if you do not choose a paid plan, your workspace continues on the Free plan (with its limits) rather than being locked out.

2. Billing cycle

Paid plans are billed in advance, either monthly or annually, through our payment provider, Razorpay. Your subscription renews automatically at the end of each cycle unless cancelled, except for annual plans paid by certain regional payment methods, which are renewed by an invoice we send before the term ends.

3. Cancellation

You can cancel at any time from your billing settings. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period, after which your workspace moves to the Free plan. We do not delete your content on cancellation.

4. Refunds

• 14-day self-serve refund. If you are unhappy within 14 days of your first payment, you can request a full refund of that payment directly from your billing settings.
• After 14 days. Renewals and payments made more than 14 days ago are generally non-refundable, because plans are billed in advance for the period ahead. We review reasonable requests case by case — for example, a billing error or a documented service failure on our side.
• Partial periods. We do not provide prorated refunds for unused time after a cancellation within a paid period; you retain access until the period ends.

5. How refunds are issued

Approved refunds are returned to your original payment method via Razorpay. Depending on your bank or card issuer, it may take several business days to appear.

6. Taxes

Where taxes were charged, refunds include the corresponding tax where required by law.

7. Contact

For billing questions or a refund request that isn't covered above, email [email protected].